APPOINTMENTS – Covid-19 Changes to our services

Following NHS England’s guidelines the practice is going to be operating a triage first system. This means all appointments in practice will be a phone call first and then your clinician will assess you and if appropriate will offer a face to face consultation.

GP Consultations

If your ring the surgery for an appointment with the Doctor, the Doctor will telephone you first and if they need to see you face to face they will offer you the time to come in to see them.

If you have any COVID symptoms and wish to be tested please ring the test centre on 119 or go online

Face Masks – we ask that every patient who attends the surgery for an appointment to wear a face mask, this is to protect yourselves and the staff.

Nurse & HCA Appointments
For all Nurse appointments  you will receive a phone call from one of our Nurses prior to your appointment.

If you need a  Nurse appointment please call the surgery on the day you want the appointment, you will be triaged first then offered an appointment.

PRESCRIPTIONS

Ordering Prescriptions

We are advising all patients to register for online access to the practice – either through Patient Access of self registering on the NHS App.

Using this service you can order your prescriptions online without coming in to surgery.

Collecting Prescriptions

To reduce footfall in practice we would like to send all prescriptions electronically (EPS) to your preferred local pharmacy.

Please let us know which pharmacy you would like to nominate. This can be done on the NHS App or by ringing the practice.


This information below is pre Covid-19 information.

Booking an appointment

Depending on the time you require to be seen, we offer the following services:

  1. At the Surgery
  2. Surgery extended hours for evening and weekend appointments at different surgeries locally.

How to register for EMIS

If you wish to register with EMIS to book your appointments online then please following this link to register but for these services you also need to register at the surgery in order to be allocated your log in and password.

  • You will be required to provide 2 forms of identification. One that gives your current address and one with a recent photograph
  • Please bring the required documents into the surgery to register and we will provide you with your log in and password.
  • To register for these services you must be over 16 years of age.

Once you have your log in details you can order repeat prescriptions by following this link.

Click here to find out what to do when the surgery is closed.

1. Surgery appointments

Doctor’s appointments run from 8.30am to 5.50pm daily Monday to Friday.

How to make an on-the-day appointment on the day

If you feel you have an urgent problem and you need to be seen on the day you will need to ring the surgery at 8am, the receptionist will ask you a brief reason for the appointment, this is so they can signpost you to the appropriate service whether it is a doctor’s appointment, physiotherapy appointment or directing you to the Pharmacy First Service.

All children under 5 years of age needing an appointment on the day will be given an appointment by the receptionist.

Appointments in advance

You can continue to book an appointment in advance up to 2 weeks ahead with the Doctor of your choice please ask the receptionist for what is available.

Surgery times vary through-out the day so please check at reception for available times.

You may see any of the Doctors but if the doctor of your choice is not available we will offer you the first available appointment with another Doctor.

Please remember that an appointment is 10 minutes in length and for one person only. If you cannot attend the appointment please remember to CANCEL it.

Telephone consultations

Telephone consultations are available with a Doctor or Nurse . Please ensure that your problem is suitable for a telephone consultation and ask the receptionist to arrange a telephone consultation for you.

2. GP Extended Hours Service

If you require an appointment early evening, Saturday or Sunday you can book an appointment at one of the General Practice Extended Hours bases. This appointment can be made up to two weeks in advance.

Appointments are available as follows:

Ellesmere Port Hospital and Chester – Countess of Chester Health Park

  • Monday to Friday: 6:30pm to 9:30pm
  • Saturday: 9:00am to 2:00pm
  • Sunday 10:00am to 3:00pm

Helsby

  • Monday and Tuesday: 6:30pm to 8:00pm

Neston

  • Monday and Thursday: 6:30pm to 9pm

Tarporley

  • Wednesday, Thursday and Friday: 6:30pm to 8:00pm
  • Saturday: 9:00am to 11:00am
  • Sunday: 9:00am to 2:00pm

The Extended Hours service number is 0300 123 7743 and is available between 8:00am and 6:00pm or you can contact the surgery to book your appointment.

Nurses

Nurses and Health Care Assistant are available from 8am to 6pm.

One Person, one appointment

It may be tempting if you have family members with you to ask about them as well, but the time available is limited. If you take longer than the appointment time, patients after you end up being seen late.

Missed appointments

The practice has a high number of patients who don’t bother to turn up for their appointments. Please remember to cancel your appointment if you find you can’t attend.

Late arrivals

We are unable to see patients who arrive late for their appointments. It is Practice policy if you arrive late for your appointment you will have to re-book.

 Page last updated: 2 September, 2020