Booking an appointment
You can book an appointment at our reception desk or by phone, depending on the time you require to be seen, we offer the following services:
1. Surgery appointments
Surgery times vary so please check at reception for available times.
Please remember that an appointment is 10 minutes in length and for one person only. If you cannot attend the appointment please remember to CANCEL it.
We have appointments available every day in the morning, please call on the day, preferably as early as possible from when we open at 8.00am.
Advance appointments are available up to 2 weeks ahead.
You may see any of the Doctors but if the doctor of your choice is not available we will offer you the first available appointment with another Doctor.
2. Extended hours
Western Cheshire Primary Care Trust has developed a primary care book ahead service for all patients locally. This will be an opportunity to book a routine appointment with a GP or Practice Nurse outside of usual GP practice opening hours.
This will not necessarily be your practice GP but Doctors and Nurses working in the Out of Hours service.
Appointments will be bookable up to two weeks in advance and at least 48 hours in advance.
Clinics are available at:
Ellesmere Port Hospital and |
Helsby Health Centre |
The Rookery Tattenhall |
|
Mon-Fri: 6.30pm to 8pm |
Mon-Tue: 6.30pm to 8pm |
Wed: 6.30pm to 8pm |
Doctors and Practice Nurses will have limited access to patient clinical notes and will not provide chronic disease management, childhood vaccinations and IUCD (coil) fitting.
Patients requiring an appointment can ring between 8am and 6pm on 01244 364700.
This is a new service and will not replace existing services for our patients who need to see a GP on the day or in advance or need a GP when the surgery is closed.
3. Out of Hours
If you have a medical issue that cannot wait until the surgery is open then you can call the 'out-of-hours' service who will be able to help you over the phone or arrange a visit. Please call 01244 385300.
You can also call NHS Direct for advice on 0845 4647 or you can visit the web site at www.nhsdirect.nhs.uk
Telephone consultations
Telephone consultations are available with a Doctor or Nurse if you feel that your problem can be dealt with over the phone. Please ensure that your problem is suitable for a telephone consultation and ask the receptionist to arrange a telephone consultation for you.
Late arrivals
We are unable to see patients who arrive late for their appointments. It is Practice policy if you arrive late for your appointment you will have to re-book.
Cancellation
If you are unable to keep a booked appointment with either a Doctor or Nurse then please cancel the appointment giving enough time to allow us to offer it to someone else. Not attending an appointment disadvantages others and makes waiting for an appointment longer.
Test results and investigations
Please ring the surgery between 10.00 and 3.00pm, Monday to Friday.
Consultant / Hospital appointments
If you need hospital treatment then as part of the choose and book initiative we can offer you a choice of hospitals and you are able to choose the date and time of your appointment.
If you would like a copy of the letter the Doctor sends to the Consultant please advise the Doctor when they refer you