Welcome to our Noticeboard, we will be posting the latest health news here.
CareHub is an NHS-developed website that patients can access to find information on a range of topics that include health support issues, financial aid, volunteering, arts, activities and social groups. You can find information for ALL ages using our simple category buttons. Visit CareHub here.
As part of our continuing commitment to our patients we are introducing a new system to ensure patients receive the most appropriate care at the most appropriate time. To support this our skilled reception staff will now be following a standard process when patients ring for an appointment. This process will include providing some information to the receptionist about the reason for your call. It is vitally important that you answer the questions as the responses provided will help us ensure you receive the most appropriate care.
In addition to this we are now asking patients who only require test results to ring after 11 am. This avoids our busiest periods and will ensure we are able to handle your call more effectively.
Old Hall Surgery is a GP Practice serving 5,700 patients in and around Ellesmere Port.
Our GP surgeries offer a wide range of services designed to support patients during illness and schemes to help their general health such as stopping smoking and preventing heart disease.
Our practice is open from 8am to 6.30pm, Monday to Friday, when the surgery is closed, for urgent problems please call NHS 111, this is a free call from landlines and mobiles. This is also the number for the Out of hours service. This is a GP led service provided by local Doctors.
Please do not use this instead of the Practice. A&E Departments should only be used in a critical or life threatening situation, they provide immediate emergency care for people who show symptoms of serious illness or who are badly injured.
We are launching a new online service on October 3, watch the video below and check back after 3 October to try it out.
The PPG is made up of a group of volunteer patients and staff from the practice, they meet on a regular basis to discuss the services on offer, and how improvements can be made for the benefit of patients and the practice.
Our next PPG meeting is 24th October, 2017 at 6.30 pm. All welcome. more details here.
We are pleased to announce that our Guest speaker will be Andy Lavender. Andy is the Chairman for Diabetes UK in Chester and also A Diabetes UK inspired Award winning patient for supporting others. If you would like to come along refreshments are being served and you will be able to meet our PPG members.
If you would like to stay for the PPG meeting after the talk by Andy we will be discussing the future of Old Hall Surgery, our appointments system, and explain about the changes we have planned, we would welcome your views and opinions on these and any other topics.